Little Hinges

FREQUENTLY
ASKED
QUESTIONS

This information answers some common questions about Little Hinges, virtual tours, and what we do.

What is a 3D Virtual Tour and how does it differ to other virtual tours?

There’s a big difference between superior 3D tours (what we offer) and other options on the market (such as 360degree photos). 3D virtual tours are not only a better visual representation of a property or space, but the user experience and where they can move and explore is greater. Little Hinges provide 3D virtual tours, using the absolute best technology available.

 

Want to know about this in more details? We’ve written a blog on the topic. Read it here

How longs does a scan take?

Our technicians are highly trained and incredibly effective. Here are a few indications of the time that you can apply to your space: 

  • A typical home of up to 250sqm, single-storey and up to 4 bedrooms will take our technician approximately 60 minutes. 
  • A larger home of up to 400 sqm, two-story, or more than 4 bedrooms may take up to 120 minutes. 
  • A furnished home will take a little longer than an unfurnished home and is included in this expected time frame. 
  • A commercial space will vary, and we can give you an indication of time when you book!

What if my property is larger than standard 400 sqm home?

We would be delighted to scan your property and would only take a small amount of time to speak to you about the exact size, layout and features of the space. This is so that we can quote and allocate the correct time. We have completed numerous large home and large space scans and welcome you to take a tour to see the quality of our scans.

Experience a ‘large home’ scan here: 36 Mariner Court, Newport

Experience a ‘large space’ scan here: Sebel – Rooftop Terrace

Is special lighting required for a 3D scan?

No special lighting is required at all! The exceptional technology we use can balance dark and light areas. Our technicians are also highly trained to work with various lighting situations to create the best virtual tour and representation for your space. 

Can you scan outdoors?

We capture both inside and outside of properties. While our 3D scanner is designed for indoor use only (as direct sunlight can interfere with the infrared scanners used to capture the space in 3D), we have alternative technology for outdoor spaces. Our technician can explain this to you in detail if needed but rest assured your virtual tour will include indoor and outdoor experience should you wish. 

Do I need to be present for my appointment?

No, the 3D showcase captures the property as-is with no editing available. This is one of the reasons why it is considered as the most trusted digital viewing option available. Remember though, the scan will present your property with exceptional quality due to the technology and light balancing features. 

What type of properties and businesses can you scan?

Little Hinges are virtual tour specialists with technicians and customer support staff experienced in a wide range of industries. 

We have a real estate specialty team – expert in all areas of residential and commercial real estate – as well as a commercial and industrial team with vast experience in scanning private and Government spaces including art galleries, museums, tourism and recreational spaces, schools, and many more. 

How do I book a 3D scan?

Simply follow this link to our booking page on our website or call us on 1300 BOOK VT and we will happily assist you.

Do I need to be present for my appointment?

Only to provide access to our technician! We will do the rest. 

To ensure the quality of your scan, we request that the building is completely vacated of all people and pets during the scan. Each 3D scan can pick up the smallest movement of people, even in adjoining rooms, including reflections and shadows. We need the property to be completely vacant during this time to ensure there are no people (or pets!) showing in the final tour.

It’s vital to advise other family or team members that we will be there so they can leave us clear to create some magic, too!

How do I prepare my space for a 3D scan?

To get the very best scan of your space, we recommend taking a few small steps to prepare the area for scanning. 

  • The property should be as presentable as possible. The scan shows every detail of the property in 4K resolution, so check for cleanliness and tidiness. We also strongly suggest you remove anything personal from all open areas of the home. 
  • Place valuables, family photos and personal items with your details on them in cupboards and drawers. 
  • Before your appointment time, please open all internal doors, turn on all internal lights and set curtains and blinds in the position you wish them to be viewed in the tour. 

That’s it. Super easy.

What are ‘Fast Facts’?

‘Fast Facts’ are points in the 3D scan you may wish highlight as a feature or area of significance. These are useful tags allowing the viewer to click on the round icon and open a pop up with a short text description of the tagged feature, object or area or a media link. A great way to showcase those important areas of the property or provide extra information. 

What do I do if I have pets in the home?

It is ideal to have the pets secured before the technician’s arrival. Dogs must be restrained (both for the finished product quality and the safety of our techs) and out of sight at all times. Our technicians require access to external areas of the home as well as all areas inside. The finished virtual tour (including the ‘dolls house’ view) will only include what our techs are able to scan.

What if I don’t want a room scanned?

We can skip a room if desired by keeping the door closed at all times. Please note however, that this prevents us from creating an accurate dollhouse view and floor plan of the property. Ultimately, we’re happiest when you are happy, so if you would prefer us to skip a room, close the door and we will respect your wishes. 

How do I pay?

Scans must be paid for prior to the appointment by credit card or direct debit. This can be entered at the time of booking, or you can call us and we can process the card over the phone. 

For businesses, we can invoice clients with a successful completion of a credit application form. A credit card number is required at the time of booking as a method of security even if you are to be invoiced at a future date. Payment terms are specified on the invoice. 

When can I receive my completed virtual tour?

We will have the completed 3D showcase delivered to you within 24 hours of the scan being completed. 

A schematic floorplan (if ordered) will be delivered within 72 hours of the scan being completed. 

What areas do you cover?

We were born in the South East Queensland region and cover this area entirely. We are also rapidly expanding and will be covering more and more locations around Australia every day. 

In fact, we are so committed to your scan that we have the largest amount of both scanners and spaces (where your scan is stored) in the entire Southern Hemisphere. 

How long is my 3D showcase hosted online?

Residential real estate hosting is available for 6 months (incl. in the initial cost of the scan) with an option to extend hosting for an additional fee of AU$10 per month to suit the sale of the home.

Commercial hosting is available for 12 months (incl. in the initial cost of the scan) with a yearly subscription of AU$120 thereafter. 

Please refer to our full terms and conditionsfor more information.

How do I share my tour?

So simply! You will be provided with a website link that hosts your property scan. Anyone with the link can then experience your virtual tour including friends, family, and you can post on social media sites and more. A

Real estate agents can upload the link to most real estate portals such as realestate.com and domain. 

Little Hinges can also supply you with an embed link for adding the tour directly to your website at no extra charge. 

OUR CLIENTS

Little Hinges is fantastic, I’ll be applying 3D tours to every listing going forward as the feedback from both our clients & buyers has been great. It really gives people a chance to dreamline and obsess over the home as if they are walking through every room, in the comfort of there own couch or bed. The back end data that little hinges provide allows you to monitor and forward the performance of your 3d tour to your client. Absolutely satisfied with little hinges and their amazing value ad to our listings of late.
I have been using Little Hinges now for a couple of months on all new listings. The customer service and ease of booking is out of this world! In a time where it is rather difficult to travel nationally and internationally, the 3D tour is a must. I would have no hesitation recommending Little Hinges to anybody looking for quality service and results.

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